Terms and Conditions

Shipping

Orders will be processed and shipped within 1-3 business days from when the order was received. For In-Store pick up, you will receive an email or call once your order is ready to be picked up.

Return Policy

Sales of all light bulbs and specal orders are final. No returns or exchanges NO EXCEPTIONS. All returns are subject to a 25% restocking fee. Shipping charges including shipping charges on returns are customer responsibility. Zion will not refund any shipping charges. All returned items must be in their original packaging and must be unopened. You must contact us before returning any item and all returns are subject to approval. We reserve the right to refuse an item for returning. Some items will be covered by the manufacturer’s warranty. If your item is defective, please contact us at _______ for information on filing a claim.

If your package arrives damaged please contact UPS at 1-800-742-5877.

Order Cancellations

If you need to cancel your order and it has not been sent out for shipping, your cancellation fee will be 7% of the purchase amount. Customer authorizes Zion to charge to credit card any cancellation charges. If you cancel your order after it has been shipped you will need to follow the return procedures and will incur the 25% restocking fee and any other applicable fees. Any order which is refused at delivery will be subject to any fees listed above including but not limited to restocking fee, cancellation fee and any other applicable fees necessary. The costs for products are exclusive to Zion and may not be disclosed to any other vendor without the express written permission of Zion.